Mark Widawer's Help Desk

Frequently Asked Questions -- and Answers

If you don't find your answer there, then submit a Trouble Ticket.

FAQ Categories

General | Landing Page Cash Machine | Workshop | Googleicious | Keyword TurboCharger

Q: How does a Help Desk System work?

A: When you use the Trouble Ticket System to tell us about your problem or question, your request goes into our database, where one of my staff (or I) will see your question and repond to it. When we respond, you'll get an email with our answer, and in that email will be a link if you need to provide more information or ask a follow up question.

General | Landing Page Cash Machine | Workshop | Googleicious | Keyword TurboCharger

Q: I purchased the Landing Page Cash Machine ebook (www.LandingPageCashMachine.com) but closed the download page before I could download it. Can you help?

A: Absolutely! First, please check your email. Our system is set to send you the download link and download code via email immediately upon ordering. And, you should also get the download link the very next day. If you haven't received either email, please check your spam filter for email for mail from the LandingPageCashMachine.com domain, and then whitelist that domain to make sure that no emails from me get trapped there. If you didn't get your emails, then please open a ticket and we'll respond as soon as we can. Please provide the email address you used to order, or the order id if you have it. We'll need one or the other to help you.

General | Landing Page Cash Machine | Workshop | Googleicious | Keyword TurboCharger

Q: I joined the workshop but can't log into the page at www.landingpagecashmachine.com/ws. What is my user name and password?

A: We can send that to you after we verify your membershiop. Just open a new ticket and let us know the email address you subscribed with and your name and we'll send you the current username and password. They change monthly.

Q: I don't have the time to participate fully in the Landing Page Cash Machine Workshop. How can I cancel?

A: Just fill out the form on this page and we'll process your cancellation right away. I'm sorry to see you go!

General | Landing Page Cash Machine | Workshop | Googleicious | Keyword TurboCharger

Q: I requested the Googleicious Free Report (www.Googleicious.com) but never got my report.

A: Our autoresponder wasn't properly set up to send the email with the Googleicious download information and that resulted in many of the emails we sent being identified as Spam -- even though you requested the email. We sent out a broadcast the next day with the download information. If you still didn't get your download, please enter a ticket at our help desk and we'll provide you the download info.

Q: When I requested the Googleicious Free Report, all I got was a pitch for another product. What gives??

A: I just wan't clear enough, and I apologize. The page you saw right after requesting the Googleicious Report (what we call the Thank You page) said "Once you get your Googleicious guide (which will be on its way via email in a few minutes), you'll be on track to get back into Google's good graces, and see your minimum Cost Per Click dive back down to where it once was. What a relief that will be." and then went on to talk about the Landing Page Cash Machine's special offer. Thepage has since been modified, and now there is a much longer explanation of what will happen next. . . and now I don't even mention the special offer on the Thank You page. I think it's more clear. I hope that helps.

General | Landing Page Cash Machine | Workshop | Googleicious | Keyword TurboCharger

Q: The Keyword TurboCharger page isn't coming up. Why?

A: The Keyword TurboCharger is on the same server as our old help desk system, and we're working hard to get it up and running again.

Q: I signed up for a Free subscription of the Keyword TurboCharger (www.KeywordTurboCharger.com) but I can't seem to log in. What's wrong?

A: The subscription form request your email address to use as your userid, and your first name as your password. Many people enter in their entire name instead of just their first name. So, first try entering your entire name as your password (with the space). If that doesn't work, open a ticket and we'll reset your password for you. Please provide us the email address you used when registering.

Q: I'm trying to use the Keyword TurboCharger but after I enter in my keywords, I get a blank screen. Why?

A: There are two potential causes to the problem. Sometimes the context-sensitive ads on the page aren't provided quickly enough by Google. As a result, the page takes a long time to load. The second reason is one we haven't yet been able to peg, but it seems to be caused by leaving one of the columns blank, but not switching the column "off". Try clicking the "off" button below the column you aren't using, and then resubmit the page.

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